You will find a lot of cloud website hosting companies on the market today, yet the majority of them are resellers who have restricted resources, especially in terms of support. One way to distinguish them is the option to get in touch with the company over the telephone. The type of support that you can have through this method of communication may vary depending on the service provider - a few of them provide expert phone support, many others offer general and customer support only as some matters are more time-consuming and it's a lot less difficult to be resolved via a ticket, particularly when the situation needs to be escalated. Nonetheless, it is good to find that you can always contact your hosting supplier as there're a lot of small problems which can be managed effortlessly and in a timely manner with a telephone call, not mentioning that you'll be able to get additional information about the services even before you become a customer.

Phone Support in Cloud Website Hosting

We know that the option to communicate with a live consultant is very important, that's why we have three support lines all around the world (Australia, USA and UK) and you have the option to get in touch with us over the phone for fourteen hours a day. In case you consider purchasing one of our cloud website hosting, for instance, you'll be able to phone us and find more about our services prior to ordering to make sure that we do match all of the system requirements for your web sites. After the order, you'll be able to call us about all of the sales or billing difficulties you may experience, or receive any general or basic tech information you need. We've tried to find the balance between phone and ticket support, so for strictly technical matters you can use the ticketing system, which will help you follow the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we offer feature real-time phone support for fourteen hours daily. In case you are not sure which plan will be appropriate for your sites, you'd like to learn more about the package's specifications or you're looking for any other kind of information about our solutions, you are able to call any of the local telephone numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will help you. If you currently have an account, you're able to contact us about general and sales matters, although we are often able to help with numerous technical issues as well. For entirely tech difficulties you should take advantage of our built-in ticketing system where the conversation between you and our tech support crew will be in one place, which is the best option in case the problem can take additional time to be resolved or it has to be escalated to our system administrators.