If you’ve ever got any enquiries regarding your web hosting plan or if you experience a problem with your websites, you will need to contact the respective hosting company’s help desk support team. It may not matter how soon they will answer if you’ve got a generic inquiry, but a problem such as a mishandled application update, for example, may lead to your site becoming damaged or unreachable online. And the longer you wait for the support team to lend a helping hand, the longer the site will be out of order. In case you offer services or goods online, any outage will disruptively influence your website and you can lose existing or potential clients. Many hosting providers, predominantly resellers, handle trouble tickets and emails within twenty four hours, but in the electronic world that is far too long, as customers will rarely come back to a website that’s not working correctly for extended periods.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from our company, you can forget about waiting around for hours and hours on end, or even one whole day, to get a response to an e-mail or a technical support ticket. No matter when you get in touch with us, we’ll help you out within maximum one hour with any pre-sales or technical inquiries that you may have. In reality, our actual reply time rarely surpasses 20 to 30 minutes. As we are on duty night and day, you’ll always get help in a timely fashion and we understand how vital this is in the e-world. Soon after you contact us, we’ll answer your queries. In case you run into any technical predicament, we will resolve it for you, or we’ll supply you with all the needed information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take full advantage of our incredibly fast support services. You’ll obtain a response to any trouble ticket submitted from the hosting Control Panel or e-mail sent to our technical and customer support team in no more than one hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. Often, it takes far less time to investigate and solve a problem. We will provide you with more information if the solution involves something that has to be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be absolutely the same and because of the fact that our support team will be at your disposal around the clock, you’ll get instant help for virtually any general, technical or billing issue regardless of what time it is.