A live chat is among the many channels of communication supplied by some website hosting suppliers as part of their support services. Depending on the service provider, the chat can be used for pre-sales, billing and/or tech support. This way of communication is quicker compared to a support ticket and it makes it less likely to misspell or misunderstand something in comparison to a call with a representative. What's more, if the problem that you have needs some time to be examined and taken care of, you're able to do something different at the same time instead of just waiting, like you'd have to do when you call. Also, you can use a live chat support service absolutely free provided that you have Internet access even if your web hosting supplier is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Website Hosting

As part of the support services that we offer for all our cloud website hosting, we have live chat support which is online every single day, even on holidays. You'll be able to contact us no matter if you already have an account or not, since we will help you with all sorts of things, ranging from providing you with basic info about our services in case you aren't our customer yet and you are thinking about obtaining one of the packages, to helping you with setting up an email account in an email client. Some problems are more complicated and time-consuming, and you will have to employ the ticketing system which is incorporated into the Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we supply with our Linux semi-dedicated servers, you're able to find the answers for any questions you may have or have lots of issues taken care of in no time. Our service is online each and every day, which means that you can speak with an agent even on holidays and weekends. In the event that you're unsure which plan is better for your web sites or if our state-of-the-art cloud hosting platform covers some system requirements, you can come on our live chat prior to purchasing anything. If you're a present customer, you'll be able to obtain more details about billing issues, account settings as well as various common technical issues you may encounter, for instance in case you are unable to install an email account in a client on your PC. The live chat will save you lots of time no matter where you are or when you contact us.