A ticketing system is the most widely used medium of correspondence that web hosting companies offer to their customers. It’s most often part of the billing account and is the most efficient way to deal with a problem that takes a certain amount of time to investigate or that needs to be escalated to a system administrator. In this way, all comments provided by either side will be stored in one location in the event that somebody else needs to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, so you will have to sign in and out of at least 2 accounts in order to execute a certain operation or to reach the hosting company’s client care team. In case you wish to manage a handful of domain names and each one of them is hosted in its own account, you’ll have to use even more accounts at the same time. Furthermore, it can take considerable time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our cloud website hosting isn’t separate from the web hosting account. It’s included in our full-featured Hepsia hosting Control Panel and you will be able to access it at any time with only a couple of clicks of the mouse, without leaving your hosting account. The ticketing system features a quick-search box, so you can track down de facto any support ticket that you’ve already sent, in case you need it. You can also read knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to resolve a specific problem even before you actually open a ticket. The ticket response time is no more than sixty minutes, which goes to say that you can obtain quick assistance at any time and in case our customer care team advises you to do something within your account, you can do it instantaneously without having to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we are using is integrated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated servers, which suggests that you will not require another support platform to touch base with our customer care staff – you can do that on the spot if you experience a problem. Submitting a new ticket takes several mouse clicks and finding an older one is equally easy. Using our smart search option, you can swiftly find any ticket that you’ve already posted. You can send a ticket at any moment whatsoever as our support team representatives are available to you 24/7/365 and answer in no more than 60 minutes, even though it seldom takes this much to obtain a reply. With the Hepsia Control Panel, you’ll have everything in one location and you can forget about the need to log in and out of two or more platforms to solve a simple problem.