24/7 Customer Support in Cloud Website Hosting
We acknowledge the importance of getting assistance promptly, so our cloud website hosting services include 24/7 technical support as well as several options for contact. If you do not have an account yet, you can give us a call or use our live chat and chat with a live agent, to inquire about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up ordering a service that you can't use. In case you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs further analysis. In contrast to the majority of suppliers out there, we answer to all the tickets within an hour, so you won't have to wait for an entire day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to get well-timed help, especially if your web site is not running as it should be for some reason. All our Linux semi-dedicated servers feature 24/7 customer and technical support, consequently in case anything comes up, you're able to use plenty of ways to get in touch with us - phone line with several local numbers worldwide, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and common issues, so if you do not have an account yet, for example, you will be able to find additional details regarding our services, or we will help you with uncomplicated technical issues. The next two options are for solely technical issues or anything which is more time-consuming considering that it's more convenient to track the dialogue between you and our support team. The warranted max answer time for them is merely 1 hour, the actual one - 15-20 minutes, so you won't have to wait for an entire day in order to receive support as you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
Every VPS server package that we provide comes with 24/7 customer and tech support, therefore in case you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to contact us at any time, even weekends and holidays. For your benefit, we offer different means of communication - phone support with a couple of local numbers worldwide, live chat, e-mail messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues since it will be much easier to keep track of what is going on. The maximum warranted response time for all of the emails and tickets is 1 hour, however it rarely takes that long to get help. In case you acquire the Managed Services upgrade that we supply, our admins will also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server through our company, you will be able to contact us at any time using various channels and the maximum time that you'll need to wait for an answer is approximately 1 hour, so you can forget about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything related to the apps that are pre-installed on the server. To contact us about a technical matter, you'll be able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any common questions or you would like to find out about our services before you order, you can use our live chat or you can call one of the local phone numbers that we have in different countries worldwide. When you'd like to have support for third-party software that you cannot install or run properly, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.