Help and Support Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Resolution Guarantee

  • Each ticket you send to our technical help staff will be responded to in about 60 minutes. All general questions are going to be taken care of straight away. Nevertheless, if the support question you have sent requires the assistance of a qualified admin technician, we are going to forward the ticket to him and will notify you about the postponement.

  • Top quality support service
  • Top–class Technical Help And Support Service

  • We will be online for you 24 hours a day to give you information and customer support and also to assist you with any problem that you might come across while you are supervising your virtual server. We will support all pre–installed packages, including your Operating System, server management panel (with regards to the VPS type) and the Site Control Panel designed 100% by our company.

  • Intuitive help center
  • A Descriptive Help Section

  • In the Site Control Panel that is available for free along with your virtual server, you’ll find an educative Help section, that features all you should be informed on when maintaining your web sites and software packages. We have added a wide selection of how to articles and video courses that display the general website management duties in an easy–to–understand form.