Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You will find almost all the answers to your questions in the easy–to–navigate Help Center section integrated into 1 Web Hosting’s Site Control Panel. It features an elaborate repository with regularly asked questions and exhaustive help articles written by our knowledgeable help desk support staff.

  • Top quality support service
  • Instructional Videos

  • We have compiled a selection of educational video tutorials that visually show how to fix a typical issue related to your cloud website hosting account. You will find the videos in the Help Center section.

  • Intuitive help center
  • A 1–Hour Response Time Guarantee

  • All our semi–dedicated servers are backed up by a round–the–clock support service and feature a one–hour support ticket response guarantee. Our trained techs will be available 24/7/365 and will fix any issue that you might face within maximum 1 hour after the client support ticket submission. In most instances, a reply will be provided to you within 20 minutes.