A 60–Minute Response Guarantee
All your assistance requests will be responded to in maximum sixty minutes after the support ticket or email is received. If your case calls for additional assistance from an admin, we’ll forward the ticket or the email to the person in charge and we will leave a comment to inform you that more time will be needed for reaching a solution. Furthermore if you take advantage of the Optional Admin Services package, any of the server administration services included there will be executed whenever you desire.
An Outstanding Customer Support Service
Should you require any assistance using the Site Control Panel or with any of the apps that we’ve preinstalled on the server for you, do not hesitate to touch base with our help desk support team anytime through the ticketing system. Besides, should you need help managing your dedicated hosting server, you can order the Optional Admin Services package, that includes Operating System updates every week, installation and troubleshooting services, server monitoring and rebooting services, data backup disk storage space, etcetera.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan is equipped with our free–of–cost Site Control Panel, which offers an extensive knowledgebase plus a set of step–by–step video tutorials. Whenever you need help while working with the Site Control Panel, just click the Videos or Help buttons located in the top right corner.